hi70's Privacy Policy

hi70 is an online gaming and entertainment platform built for players in Bangladesh. This privacy policy describes how we — hi70 and its operating team — collect your personal information, the purposes for which we use it, and how we keep it secure.

By using the hi70 website or registering an account, you agree to this privacy policy. If you do not agree with this policy, you are requested to refrain from using our services.

This policy should be read alongside our Terms & Conditions and Responsible Gaming policy, which together form the overall framework for use of our services.

2.1 Information You Provide Directly

When you create an account on hi70 or contact us, we may collect the following information:

• Full name and contact details (email address, phone number)
• Date of birth (for age verification — to confirm 21+)
• National ID or passport details (for identity verification where applicable)
• Payment information (bKash, Nagad, Rocket, or bank account details)
• Transaction history and amounts

2.2 Automatically Collected Information

When you use hi70, certain information is collected automatically:

• IP address and device type
• Browser information and operating system
• Time, date, and duration of site visits
• Which pages were viewed and how navigation was performed
• Cookies and related tracking information (details in Section 7)

3.1 Primary Purposes

hi70 uses your information for the following purposes:

• Account creation, management, and verification
• Processing deposits, withdrawals, and other financial transactions
• Managing bonuses, rewards, and promotional offers
• Customer support and complaint resolution
• Fraud detection and prevention
• Ensuring platform security

3.2 Additional Purposes

• Analyzing user behavior to improve our services
• Complying with applicable laws and regulations
• Informing you about relevant offers and updates (with your consent)
• Responsible gaming monitoring and support

4.1 When We Do Not Share Information

hi70 never sells, rents, or transfers your personal information to third parties for commercial purposes. The security of your information is our highest priority.

4.2 Information Sharing in Limited Circumstances

In the specific circumstances below, we may share necessary information with relevant parties:

• Payment Processors: Information required to complete transactions via bKash, Nagad, Rocket, and bank transfers.
• Technology & Service Providers: Trusted third parties engaged to operate the platform (who are bound by confidentiality agreements).
• Legal Obligations: In response to valid requests from competent courts, government authorities, or law enforcement agencies.
• Fraud Prevention: As required for cybersecurity or financial fraud investigations.

hi70 will retain your personal information for as long as your account remains active or as long as we have a legal, regulatory, or business need to do so.

Even after an account is closed, some information may be retained for a specified period:

• Financial transaction records: for the period required by legal obligations
• Identity verification information: for fraud prevention and legal compliance
• Customer support communication records: to ensure service quality

After the specified period, information is securely deleted or anonymized.

6.1 Right to Access and Correct Information

You may request a copy of the personal information hi70 holds about you at any time. If any information is incorrect or outdated, you may also request that it be corrected.

6.2 Request for Data Deletion

In certain circumstances you may request that your personal information be deleted. However, some information may not be immediately deletable due to legal obligations or active disputes.

6.3 Opting Out of Marketing Communications

If you do not wish to receive promotional emails or messages from hi70, you may unsubscribe at any time by contacting us. Transactional and security-related messages are not covered by this option.

6.4 Filing a Complaint

If you have any concerns or complaints regarding the protection of your information, please contact us directly. We are committed to resolving them promptly and appropriately.

7.1 What Are Cookies

Cookies are small text files stored in your browser. hi70 uses cookies to improve your user experience and ensure the functionality of the platform.

7.2 Types of Cookies We Use

• Essential Cookies: Required to maintain login sessions and core functionality — the site cannot work properly without these.
• Functional Cookies: To remember your preferences and settings.
• Analytical Cookies: To collect anonymous statistics for understanding site usage.

7.3 Managing Cookies

You can disable cookies from your browser settings. Please note that disabling certain cookies may cause some features of hi70 to not work properly.

hi70 follows industry-standard technical and organizational measures to keep your personal information secure:

• SSL Encryption: All data exchanged between your browser and our servers is encrypted.
• Secure Payment Gateway: All financial transactions are handled through secured and monitored channels.
• Access Controls: Only authorized staff can access your information, and only on a need-to-know basis.
• Regular Security Audits: Routine audits are conducted to identify and address system vulnerabilities.
• Data Minimization: Only the minimum amount of information required is collected.

However, no organization can guarantee that data transmission over the internet is completely secure. We strive to ensure the highest level of protection, but complete security cannot be guaranteed.

hi70's services are intended only for those aged 21 and above. We do not knowingly collect any information from minors. If we become aware that a minor is using our platform, the relevant account and any collected information will be deleted immediately.

Age verification is an integral part of our registration process and hi70 makes no exceptions in this regard.

hi70's platform is integrated with payment service providers such as bKash, Nagad, Rocket, and various bank transfer services. These third-party services have their own privacy policies and hi70 is not responsible for them.

You are advised to read the privacy policy of any third-party service before using it.

hi70 reserves the right to modify this privacy policy based on business needs, technological changes, or legal requirements.

For significant changes, we will notify you in the following ways:

• Publishing a new version on this page with an updated date
• Sending a notification to your registered email
• Displaying a notification when you log in to the platform

Continued use of hi70 after a change will be considered acceptance of the new policy.

If you have any questions, concerns, or complaints regarding this privacy policy, please contact the hi70 support team:

• Live Chat: Available 24/7 in Bengali and English
• Email: [email protected]

We will process your request as quickly as possible. hi70 is always committed to protecting your privacy.