hi70 FAQ — Answers to All Your Questions Here

No, each player may hold only one account on hi70. Creating multiple accounts using the same name, phone number, or payment method is not allowed. If multiple accounts are found, they may be closed and bonuses may be forfeited. If you cannot access your old account, contact support instead of opening a new one.

First, make sure your username and password are entered correctly — remember that capitalisation matters. Clear your browser cache and try again. If the problem continues, use the password reset option. Entering the wrong password too many times may temporarily lock your account — in that case, contact hi70 live chat directly for help.

Click the "Forgot your password?" link on the login page and enter your registered phone number or email. A verification code will be sent that you can use to set a new password. Your new password should be at least 8 characters long, and a mix of numbers and special characters is recommended. If you run into trouble during the process, the hi70 support team will help you.

Yes, you can log in to hi70 from any device — smartphone, tablet, or computer. The first time you log in from a new device, an extra verification step such as an OTP may appear. This is for the security of your account. Once verification is complete, you can log in from the new device normally.

A username must generally consist of English letters and numbers, and cannot be changed once set, so choose carefully. A password should be at least 8 characters long, and including uppercase letters, lowercase letters, numbers, and special characters keeps it secure. Avoid simple passwords like "123456" or your own name.

The minimum deposit on hi70 is ৳500. This applies to all payment methods — whether you use bKash, Nagad, Rocket, or bank transfer. If you want to receive the welcome bonus, you must deposit at least ৳500, and there is an opportunity to receive a bonus of up to ৳15,000.

In most cases, deposited funds are credited within a few minutes. If there is a delay, first confirm through your mobile banking or bank account that the transaction was completed. Take the transaction reference number or a screenshot and contact hi70 live chat — the support team will resolve the issue quickly.

hi70 currently supports four popular Bangladeshi payment methods: bKash, Nagad, Rocket, and bank transfer. For bank transfers, Dutch-Bangla Bank, BRAC Bank, or other major commercial banks can be used. The minimum deposit is ৳500 for each method.

hi70 does not charge any processing fee on deposits. However, your mobile banking provider or bank may apply their own transaction charges — that is their own policy and is outside hi70's control. Contact your bKash, Nagad, or bank directly to find out the exact charges.

Log in to hi70, go to the "Deposit" section, and select bKash as the payment method. From your bKash app, send the specified amount to the displayed bKash number using the "Send Money" or "Payment" option. Once the transaction is complete, enter the reference number in the hi70 deposit form. The funds will be added to your gaming balance shortly.

hi70 typically requests identity verification before your first withdrawal or when there is significant activity on the account. This is a security measure that keeps players' accounts safe and prevents fraud. Withdrawals may be held until verification is complete, so it is best to finish the process as soon as possible.

Yes, this is very important. The name registered on your hi70 account must exactly match the name on your bKash, Nagad, Rocket, or bank account. If the names do not match, the verification process will not be completed and withdrawals may be blocked. Use the correct name from the moment you create your account.

If your submitted documents are rejected, hi70 will generally inform you of the reason and give you the opportunity to resubmit. Common reasons include poor image quality, expired documents, or a name mismatch. Take clear, legible photos and submit them again. If the problem persists, contact support directly.

A National ID card (NID) is generally accepted for identity verification. A valid passport or driving licence may also be used. A recent utility bill or bank statement may be requested for address verification. All documents must be accurate, not expired, and clearly readable.

In a live dealer game, a real dealer sits in a studio in front of a high-definition camera and runs the game — dealing cards, spinning a wheel, or rolling dice. You watch the live stream on your screen, place your bets, and see the results in real time. Games from providers such as Evolution Gaming and Ezugi are available on hi70 and give you the feel of a real casino.

Yes, hi70's live casino is fully mobile-friendly. You can enjoy games directly from a browser on both Android and iOS devices — no separate app download is needed. Keep a stable internet connection for the best experience, as live video streaming uses a bit more data.

Different table games on hi70 have different limits — in short, there are suitable options for everyone from new players to experienced ones. You can start at a low-stakes table and move up to higher-limit tables gradually. The minimum and maximum bet for each table is shown next to it in the game lobby.

In Roulette, a spinning wheel has numbers written on it. You bet on which number or colour (red/black) the ball will land on. The more specific your bet, the lower the chance of winning but the higher the reward. For an easy start, betting on red or black is a good option as the chances of winning are nearly even.

In general, once a bonus is active it can be cancelled, but in that case the bonus funds as well as any winnings from the bonus will be removed. If you want to cancel a bonus, let live chat know. That said, it is wise to read the terms and conditions carefully before claiming a bonus.

The wagering requirement for hi70's welcome bonus is 20x, calculated on the bonus amount only — the deposit amount is not added. For example: if you deposit ৳1,000 you will receive a ৳1,000 bonus, and to meet the wagering requirement you need to place ৳1,000 × 20 = ৳20,000 in bets. After that, you can withdraw winnings from the bonus.

When you open a new account on hi70 and make your first deposit, a 100% welcome bonus is added automatically. You can receive a bonus of up to ৳15,000. For example, depositing ৳32,000 will give you a ৳15,000 bonus, making your total balance ৳47,000. Activate the offer in the bonus section before claiming.

Slot games generally contribute fully toward meeting the wagering requirement. Live casino and table games may contribute partially or not at all — this depends on the terms of the specific offer. Reading hi70's bonus terms and conditions when claiming a bonus will clearly show how much each game type contributes.

hi70 bonuses have a set validity period that varies by offer. If the wagering requirement is not met within the validity period, the bonus and any winnings from it will be cancelled. The offer description states how many days you have to use the bonus after claiming — always check this.